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FREQUENTLY ASKED QUESTIONS

   
 
   
   
  Where is Diversified Computers located?
 

Diversified Computers is located in beautiful, tax-free Keene, New Hampshire!

255 West Street in Keene - at the plaza across from the Colony Mill -  There's lots of easy parking!   For driving directions click HERE.
   
   
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  What are your store hours?
 

We're open Monday through Thursday 9am to 5:30pm, Friday 9am to 6:30pm, Saturday 10am to 4pm

We are closed every Sunday and on the following holidays:
New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day & Christmas Day (and, perhaps, if the weather is just abysmal!)
   
   
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  What forms of payment do you accept?
 

We accept VISA, MasterCard, and Discover credit and debit cards, and of course Cash and Check. We cannot accept AMEX.

   
   
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  Do you offer layaway or other financing?
 



We have a seasonal layaway program at Diversified. Please ask our Sales Department for details.

We now offer financing through GE Money.  Give us a call or send us an email for details.

   
   
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  Do you offer Educational pricing?
 


Apple prohibits us from offering 'Educational' discounts on computers. Ask us about package discounts and specials!
Contact our Sales Department for further information.


   
   
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  Can I get a customized Apple computer?
 



Yes! What would you like? More system memory, a larger capacity hard drive?

Please contact our Sales Department for further information.

   
   
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  What if what I want is not currently in stock?
 

Chances are we have replacement stock on its way, and we're glad to Special-Order tems we don't normally inventory!

Please contact our Sales Department for further information.


   
   
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  What is your Return Policy?
   
  Policy Regarding Returns:
  • Returns are not accepted after 15 days.
  • Returns are not accepted on any opened or Special-Ordered Software.
  • 15% restocking fee on all Special Orders or any opened merchandise, if accepted.
  • Merchandise returned must be undamaged, and with all original packing materials, literature and other items intact.
  • If merchandise was purchased with a check, we require 10 working days for your check to clear before funds are reimbursed by Store check.

 

   
   
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  What is the Warranty on new equipment?
 


All new equipment is subject to the manufacturer's standard warranty (1-year as a general rule. Some items up to 3-years). All Apple computers and displays come with a 1-year standard warranty. The standard Apple warranty can be upgraded with the purchase of AppleCare ®
Contact our Sales Department for more information.

   
   
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  What is the warranty on used equipment?
 



All used Apple equipment sold by Diversified Computers carries a 90-day in-store warranty, and used PC equipment carries a 30-day in-store warranty (unless equipment is still covered by the manufacturers original warranty).

More information can be provided by our Sales Department.


   
   
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  What exactly does "AppleCare" cover?
 


The AppleCare Protection plan extends the complimentary 1-year hardware coverage on your new Apple Macintosh Computer to three full years from the computer’s purchase date. This comprehensive plan also includes 24/7 telephone technical support directly from Apple for the full 3-years.

AppleCare does not cover software problems, accidents, and problems caused by user negligence.


More information can be provided by our Sales Department.
   
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  Are there rental items for special occasions?
 

Yes, Diversified offers rental of video projectors, computers, and accessories.


Please contact our Sales Department for more information.

   
   
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  Can you service my PC/Windows machine?
 


Yes! We have specially trained and certified PC techs!

Please contact our Sales Department for available services.

   
   
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  Do you take older equipment in on trade?
 

The specs, condition, and resale value of your equipment determines its value towards a trade on new or other used equipment. Equipment with no resale value may be accepted for charitable contribution or recycling, and may require a recycling fee.

Please contact our Service Manager if you have further questions.
   
   
   
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  How often do you update your web site?
 

We try to update our site as soon as possible following new product releases, price changes, promotions, etc. Visit often!
   
   
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