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..FREQUENTLY ASKED QUESTIONS
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Where is Diversified Computers located? |
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Diversified Computers is located in beautiful, tax-free Keene, New Hampshire!
255 West Street in Keene - at the plaza across from the Colony Mill - between Blockbuster Video and Elm City Bagels. There's lots of easy parking! For driving directions click HERE. |
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What are your store hours? |
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We're open Monday through Thursday 9am to 5:30pm, Friday 9am to 6:30pm, Saturday 10am to 4pm
We are closed every Sunday and on the following holidays:
New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day & Christmas Day (and, perhaps, if the weather is just abysmal!) |
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What forms of payment do you accept? |
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We accept VISA, MasterCard, and Discover credit and debit cards, and of course Cash and Check. We cannot accept AMEX.
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Do you offer layaway or other financing? |
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We have a seasonal layaway program at Diversified. Please ask our Sales Department for details.
Apple Financial Services' loan and lease options are discontinued - ask us about financing resources outside the store and those soon becoming available!
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Do you offer Educational pricing? |
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Apple prohibits us from offering 'Educational' discounts on computers. Ask us about package discounts and specials!
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Can I get a customized Apple computer? |
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Yes! What would you like? More system memory, a larger capacity hard drive?
Please contact our Sales Department for further information.
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What if what I want is not currently in stock? |
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Chances are we have replacement stock on its way, and we're glad to Special-Order tems we don't normally inventory!
Please contact our Sales Department for further information.
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What is your Return Policy? |
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Policy Regarding Returns:
- Returns are not accepted after 15 days.
- Returns are not accepted on any opened or Special-Ordered Software.
- 15% restocking fee on all Special Orders or any opened merchandise, if accepted.
- Merchandise returned must be undamaged, and with all original packing materials, literature and other items intact.
- If merchandise was purchased with a check, we require 10 working days for your check to clear before funds are reimbursed by Store check.
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What is the Warranty on new equipment? |
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All new equipment is subject to the manufacturer's standard warranty (1-year as a general rule. Some items up to 3-years). All Apple computers and displays come with a 1-year standard warranty. The standard Apple warranty can be upgraded with the purchase of AppleCare ®.
Contact our Sales Department for more information.
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What is the warranty on used equipment? |
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All used Apple equipment sold by Diversified Computers carries a 90-day in-store warranty, and used PC equipment carries a 30-day in-store warranty (unless equipment is still covered by the manufacturers original warranty).
More information can be provided by our Sales Department.
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What exactly does "AppleCare" cover? |
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The AppleCare Protection plan extends the complimentary 1-year hardware coverage on your new Apple Macintosh Computer to three full years from the computer’s purchase date. This comprehensive plan also includes 24/7 telephone technical support directly from Apple for the full 3-years.
AppleCare does not cover software problems, accidents, and problems caused by user negligence.
More information can be provided by our Sales Department.
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Are there rental items for special occasions? |
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Yes, Diversified offers rental of video projectors, computers, and accessories.
Please contact our Sales Department for more information.
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Can you service my PC/Windows machine? |
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Yes! We have specially trained and certified PC techs!
Please contact our Sales Department for available services.
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Do you take older equipment in on trade? |
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The specs, condition, and resale value of your equipment determines its value towards a trade on new or other used equipment. Equipment with no resale value may be accepted for charitable contribution or recycling, and may require a recycling fee.
Please contact our Service Manager if you have further questions.
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How often do you update your web site? |
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We try to update our site as soon as possible following new product releases, price changes, promotions, etc. Visit often! |
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