— What is HughesNet?
— Where can I purchase the HughesNet product?
— Can I stream video?
— Can I use VOIP on these plans?
— What are my computer system requirements for HughesNet?
— What operating systems are compatible with HughesNet?
— Can I run HughesNet on a small network?
— Can the HughesNet certified installer hook up my home network?
— What if my computer card did not come with a Network Interface Card (NIC)?
— Can I use a PCMCIA card adaptor for my laptop?
— Do I still need a dial-up modem and telephone line?
— If I already have Satellite TV service, do I need to get a new dish for HughesNet?
— Why is there a requirement that the HughesNet system be professionally installed?
— How quickly will I be up and running?
— What is transmission latency?
— Can I run a VPN over HughesNet system?
— Why does the service slow down when used in conjunction with a VPN?
— Can I put this system in a boat or in an RV?
— I’m a home user of the HughesNet service. How can I contact customer support when I have a question or problem?

A. The HughesNet modem lets you connect your computer to the Internet whether you are running a Windows or Macintosh operating system. In order to ensure you get the most out of your Internet experience, HughesNet has developed these minimum requirements:

Windows 98SE or higher or Mac OS 10.1 or Higher and Network capability (10/100 Ethernet pre-equipped.)

A.Yes, you can connect multiple home computers and laptops to a single HughesNet Internet connection. Home networking equipment may be required and is not included with your HughesNet system. For network setup, support, and configuration, feel free to contact our service department for assistance.

Please note that all computers on this network will be sharing a single connection. Simultaneous use of high-bandwidth applications by multiple users may result in degradation of speed and is subject to the Fair Access Policy. If you are a DW4000 user and wish to use your HughesNet for multiple simultaneous users, you may want to upgrade to the DW7000 which more easily enables this configuration.

A. If you'd like, you can inquire if this option is available through your installer when you set up your installation appointment. However, home networks are not included or supported by technical support. Multiple simultaneous users may degrade service. Interruption of service and speed not guaranteed. Feel free to contact our service department for assistance.

A. Many computers can be upgraded with a 10/100 Ethernet Network Interface Card (NIC). If you are comfortable with opening your computer and installing hardware, most Ethernet NICs can be self-installed. Check with your computer manufacturer for more information on the right Ethernet NIC for your system. Make sure your NIC is configured for "auto-negotiate."

Also, if you have an available USB port on your computer, you can purchase a USB Ethernet adapter. This may be easier to install than a PCI card in your computer. For a laptop, you can purchase a standard PCMCIA card that provides an Ethernet connection, or you can purchase a USB Ethernet adapter as well. We recommend that you upgrade your computer to meet all of the requirements listed above to get the most out of your Internet experience. Contact our sales department for more information.

A. Yes. All you need to connect your computer to the HughesNet modem is either a 10/100 Ethernet Network Interface Card or a PCMCIA adapter with an Ethernet connector. The HughesNet system includes an Ethernet cable to connect your computer to the HughesNet modem.

A. There is no phone line or dial-up data modem required to use your HughesNet service.

A. The Federal Communications Commission (FCC) requires that trained professionals install any satellite system that both sends and receives signals.

A. Running a VPN client over satellite may reduce your speed by 50 to 75%, therefore is only recommended for the Business Internet Plan. Some VPNs will run on the Small Office Plan. You can restore your connection to full speed by simply disabling your VPN client when your session is over. Note: HughesNet technical support does not provide help with configuring or troubleshooting problems associated with VPN clients.

*** HughesNet does offer an end-to-end VPN accelerator solution for large corporations and government agencies that delivers higher connection speeds over VPN. Go to http://www.hughesnetbiz.com for more information. For small / medium business solutions, please contact a HughesNet Business Solutions Channel Partner to discuss your specific requirement.